:root{--bg:#07090F;--bg2:#0D1117;--card:#111827;--card2:#1a2235;--accent:#6C63FF;--accent2:#8B5CF6;--text:#F1F5F9;--muted:#8B949E;--border:#1E2A3A;--green:#10B981;--red:#EF4444;--yellow:#F59E0B;--blue:#3B82F6;}
*{margin:0;padding:0;box-sizing:border-box;font-family:'Inter',system-ui,sans-serif;}
body{background:var(--bg);color:var(--text);min-height:100vh;}
/* BELL */
#bell-wrap{position:relative;cursor:pointer;display:none;}
#bell-btn{width:38px;height:38px;border-radius:10px;background:var(--card);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:1.05rem;}
#bell-badge{position:absolute;top:-4px;right:-4px;background:var(--red);color:#fff;font-size:.62rem;font-weight:800;min-width:16px;height:16px;border-radius:20px;display:flex;align-items:center;justify-content:center;padding:0 3px;}
#bell-menu{display:none;position:absolute;top:calc(100% + 8px);right:0;width:300px;max-height:380px;overflow-y:auto;background:var(--card2);border:1px solid var(--border);border-radius:14px;box-shadow:0 20px 60px rgba(0,0,0,.7);z-index:1001;}
#bell-wrap.open #bell-menu{display:block;}
.bell-item{padding:12px 15px;border-bottom:1px solid var(--border);font-size:.78rem;cursor:pointer;transition:.2s;}
.bell-item:hover{background:var(--card);}
.bell-item.unread{background:rgba(108,99,255,.06);}
.bell-item .bt{font-weight:700;margin-bottom:3px;}
.bell-item .bm{color:var(--muted);font-size:.74rem;}
.bell-item .bd{color:var(--muted);font-size:.66rem;margin-top:4px;}
.bell-empty{padding:24px;text-align:center;color:var(--muted);font-size:.78rem;}
#auth-gate{display:flex;align-items:center;justify-content:center;min-height:calc(100vh - 66px);}
.auth-box{background:var(--card);border:1px solid var(--border);border-radius:20px;padding:44px;text-align:center;max-width:380px;}
#app{display:none;}
.container{padding:24px 5%;max-width:760px;margin:auto;}
.ph{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;flex-wrap:wrap;gap:10px;}
.ph h2{font-size:1.15rem;font-weight:800;}
.tabbar{display:flex;gap:6px;background:var(--card);border:1px solid var(--border);border-radius:12px;padding:5px;margin-bottom:20px;}
.tabbar button{flex:1;padding:10px;border:none;background:none;color:var(--muted);font-weight:700;font-size:.83rem;border-radius:9px;cursor:pointer;transition:.2s;}
.tabbar button.active{background:var(--accent);color:#fff;}
.panel{background:var(--card);border:1px solid var(--border);border-radius:18px;padding:26px;}
.fg{margin-bottom:14px;}
.fg label{display:block;font-size:.76rem;color:var(--muted);margin-bottom:5px;font-weight:500;}
input,select,textarea{width:100%;padding:11px 13px;background:var(--bg);border:1px solid var(--border);color:var(--text);border-radius:9px;font-family:inherit;font-size:.87rem;outline:none;transition:.2s;}
input:focus,select:focus,textarea:focus{border-color:var(--accent);}
textarea{min-height:110px;resize:vertical;}
.fhint{font-size:.71rem;color:var(--muted);margin-top:4px;}
.err-box{background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.3);border-radius:9px;padding:11px 14px;font-size:.81rem;color:var(--red);margin-bottom:14px;display:none;}
.ok-box{background:rgba(16,185,129,.08);border:1px solid rgba(16,185,129,.3);border-radius:9px;padding:11px 14px;font-size:.81rem;color:var(--green);margin-bottom:14px;display:none;}
.btn-pri{width:100%;padding:13px;background:linear-gradient(135deg,var(--accent),var(--accent2));color:#fff;border:none;border-radius:10px;font-weight:700;font-size:.9rem;cursor:pointer;transition:.3s;}
.btn-pri:hover{opacity:.9;}
.btn-pri:disabled{opacity:.5;cursor:not-allowed;}
.spin{display:inline-block;width:12px;height:12px;border:2px solid rgba(255,255,255,.25);border-top-color:#fff;border-radius:50%;animation:sp .7s linear infinite;vertical-align:middle;margin-right:5px;}
@keyframes sp{to{transform:rotate(360deg);}}
.preview-img{max-width:100%;max-height:160px;border-radius:9px;margin-top:8px;border:1px solid var(--border);display:none;}
/* TICKET LIST */
.tk-card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:16px 18px;margin-bottom:11px;cursor:pointer;transition:.2s;}
.tk-card:hover{border-color:var(--accent);transform:translateY(-2px);}
.tk-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px;flex-wrap:wrap;}
.tk-no{font-family:monospace;font-size:.74rem;color:var(--muted);}
.badge-st{font-size:.71rem;font-weight:700;padding:3px 10px;border-radius:20px;white-space:nowrap;}
.st-acik{background:rgba(245,158,11,.1);color:var(--yellow);border:1px solid rgba(245,158,11,.3);}
.st-inceleniyor{background:rgba(59,130,246,.1);color:var(--blue);border:1px solid rgba(59,130,246,.3);}
.st-cevaplandi{background:rgba(16,185,129,.1);color:var(--green);border:1px solid rgba(16,185,129,.3);}
.st-kapatildi{background:rgba(239,68,68,.1);color:var(--red);border:1px solid rgba(239,68,68,.25);}
.tk-cat{font-size:.72rem;color:var(--accent);font-weight:600;margin-bottom:4px;}
.tk-subject{font-weight:700;font-size:.92rem;margin-bottom:4px;}
.tk-msg{color:var(--muted);font-size:.79rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:6px;}
.tk-reply{background:rgba(16,185,129,.06);border:1px solid rgba(16,185,129,.2);border-radius:8px;padding:8px 10px;font-size:.76rem;color:#6EE7B7;margin-bottom:6px;}
.tk-reply b{color:var(--green);}
.tk-date{font-size:.7rem;color:var(--muted);}
.empty{text-align:center;padding:50px 20px;color:var(--muted);font-size:.86rem;}
.loading{text-align:center;padding:50px;color:var(--muted);}
/* DETAIL / CHAT */
#tab-detail{display:none;}
.back-btn{background:none;border:none;color:var(--muted);cursor:pointer;font-size:.85rem;padding:0;margin-bottom:14px;display:flex;align-items:center;gap:5px;}
.back-btn:hover{color:var(--text);}
.det-head{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:16px 18px;margin-bottom:14px;}
.det-head-top{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;flex-wrap:wrap;margin-bottom:6px;}
.det-subject{font-weight:800;font-size:1rem;}
.det-cat{font-size:.78rem;color:var(--accent);font-weight:600;margin-top:3px;}
.det-img-link{display:inline-flex;align-items:center;gap:6px;margin-top:10px;font-size:.78rem;color:var(--muted);cursor:pointer;}
.det-img-link img{width:46px;height:36px;object-fit:cover;border-radius:6px;border:1px solid var(--border);}
.chat-box{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:16px;display:flex;flex-direction:column;gap:12px;min-height:220px;max-height:50vh;overflow-y:auto;margin-bottom:14px;}
.msg{max-width:80%;padding:10px 13px;border-radius:13px;font-size:.84rem;line-height:1.5;}
.msg.user{align-self:flex-end;background:linear-gradient(135deg,var(--accent),var(--accent2));color:#fff;border-bottom-right-radius:4px;}
.msg.admin{align-self:flex-start;background:var(--card2);border:1px solid var(--border);border-bottom-left-radius:4px;}
.msg .ms-meta{font-size:.66rem;opacity:.75;margin-top:5px;}
.chat-input-row{display:flex;gap:8px;}
.chat-input-row textarea{min-height:46px;max-height:120px;}
.chat-input-row button{padding:0 18px;background:var(--accent);color:#fff;border:none;border-radius:9px;font-weight:700;cursor:pointer;white-space:nowrap;}
.chat-input-row button:disabled{opacity:.5;cursor:not-allowed;}
.closed-note{text-align:center;color:var(--muted);font-size:.78rem;padding:10px;background:var(--card2);border-radius:9px;}
/* LIGHTBOX */
.lightbox{display:none;position:fixed;inset:0;background:rgba(0,0,0,.96);z-index:10000;justify-content:center;align-items:center;cursor:zoom-out;}
.lightbox.open{display:flex;}
.lightbox img{max-width:95vw;max-height:95vh;border-radius:10px;}